Returns Policy

1. Return of Non-Defective Goods will only be honoured if returned within 30 days with the original invoice number and date of purchase.

2. Returns must be in resalable condition, with the original packaging for credit to be accepted.

3. Assembled products require a 15% restocking fee to cover labour & parts. Points 1 & 2 apply for all assemblies.

4. Products or assemblies cannot be returned for credit under any circumstances if specially customised for the consumer or, if the Goods are damaged or altered in any way by the Purchaser

5. Freight and delivery fees are not covered for any Non-Defective Goods unless the Goods supplied.

6. Freight will be covered If a mistake was made by Fluidflo Valve Solution whereby the consumer received an incorrect order.

7. Acceptance of delivery of Goods returned for credit does not signify agreement to issue a credit note. A credit note will only be issued after the Goods have been inspected and found satisfactory in the opinion of the Company. In the event that a credit note is not issued the Purchaser will be advised and the Goods made available to them.

8. All Returns are to be couriered to Unit 15, 52 Sheehan Road, Heidelberg West. 3081 Victoria Australia